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Appointments Policy


Please arrive 10 minutes prior to your scheduled appointment. Face masks or coverings are required to be worn at all times while in our salon. If you are receiving a hair treatment including coloring, a cut, or extensions, please come with dry hair. For any face or lash services, please remove all makeup prior to arriving at HLB. Some appointments may require a deposit as the services may take up longer appointment blocks. Your stylist will discuss this at the time of booking your appointment. 


As some of our services may require longer appointments, we kindly ask that you cancel or reschedule your appointment at least 24 hours in advance of your appointment to avoid being charged for a portion of your booked services. Any appointments cancelled or rescheduled less than 24 hours in advance may be subject to a 20% rebooking or cancellation fee.



All HLB Academy Courses require online registration with a 50% deposit due upon booking and the remaining balance paid in person. As we are an accredited certification agency in New York State, we do require that you have a valid NYS Cosmetology License to take our course. Each course will be submitted to New York State and you will receive a certificate of completion.




If you need to cancel your registration to one of our courses, cancellation must be made at least 7-days prior to the class start date to receive a full refund. Cancellations made within 7 days of a class will not receive a refund on their deposit.


We receive, collect and store any information you enter on our website or provide to us in any way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the internet including: login information, email address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personally identifiable information including: name, email address, passwords, communications, payment details, comments, feedback, product reviews, recommendations and personal profile information.


When you conduct a transaction on our website, as a part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons pertaining to your order or interaction with our shop only and will not be shared or sold to any other party.

We collect personal and non-personal information for the following purposes:

  1. To provide and operate our services;

  2. To provide our users with ongoing customer assistance and technical support;

  3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal information which we may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.


If you would like to access, correct, amend or withdraw any personal information we have about you, you are invited to contact us at Please include your name and email address and include any changes or removal of information you would like. We will send you back a confirmation of your preferred changes.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will highlight changes or modifications here so that you are aware of information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  



HLB is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind firewalls.


All direct payment gateways offered by and used by our company adhere to the strict standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help to ensure the secure handling of credit card information by our store and it’s service providers.



We may contact you regarding your account to troubleshoot problems, resolve any issue or dispute, in regards to payment issues or monies owed on your account, to poll opinions or send  surveys, to send updates or any other information in regards to our company or as otherwise necessary to contact you to enforce our user agreement, applicable national laws or any other agreement we may have with you. For these purposes, we may contact you via email or postal mail. Neither our company nor will ever contact you to collect payment or monies owed via telephone or text message. All contact in regards to your account will be in writing via email or postal mail only.



The Hair, Lash & Brow website may use "cookies" to help you personalize your online experience. A cookie is a file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookies to you. 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you register with the HLB website, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your personal information such as billing addresses, shipping information, etc. When you return to the same website, the information you previously provided can be retrieved so you can easily use the features you have customized.

You have the ability to accept or decline cookies on our website. Most web browsers will automatically accept cookies but you can modify your browser settings to decline cookies or ask every time if you prefer. To modify your browser, go to your computer settings and click the link for your web or browser settings. If you decline cookies, you may not be able to fully experience the interactive features of specific websites you may visit. 

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